Your Privacy

Here we explain what personal information Belleville Casino holds about you and how it is used. We collect only what a safe, lawful casino requires, and we keep it secure.

A. What we collect

Only the data a casino in Canada needs.

Account details: your full name, email, username, home address and date of birth, plus your password, which we store in encrypted form.
Verification records: identity documents, proof of address and the results of age and location checks.
Payment data: records of your deposits and withdrawals, the payment methods you choose and references for each transaction. Card details come to us from our payment partners in masked or tokenised form.
Play data: bets, wins, losses, bonus use, how long your sessions last and any limits you have set.
Technical data: your IP address, location signals used for geolocation, and details about your device and browser.
Messages: everything you write to [email protected] and our replies.

B. Security

Locked. Encrypted. Watched.

Every connection to our site runs encrypted, and passwords sit in hashed form. Only staff whose job requires it can see your data, and we monitor logins and payments for anything odd. Suspect a stranger used your account? Send an email immediately so we can freeze it.

C. Your rights

Your data. Your say.

You can ask us for:

Access: ask to receive the full set of personal data we keep on you.
Correction: updating personal information that is inaccurate or out of date.
Deletion: removal of information we no longer need. Some records, such as those required under anti-money laundering rules, must be kept even after an account closes.
Objection: a stop to using your data for marketing, or for a purpose you disagree with.

Ready to exercise any of these rights? Email [email protected] from the address your account is registered with. We verify it is you first, then reply by email.

D. Why we use it

To operate your account, process payouts and keep play safe.

to open your account and check your age, identity and location;
to take deposits and send withdrawals;
to run games, settle bets and apply bonuses;
to apply your limits, breaks and self-exclusion;
to detect fraud and money laundering and to notice signs of harmful play;
to answer the emails you send us and handle complaints;
to send promotions, only if you agree.

E. Marketing choices

Promos only if you say yes.

Promotional emails are your call when you sign up, and you can switch that setting in your account at any moment. Each promo email includes an unsubscribe link. Self-excluded players, and anyone whose cooling-off period is running, see zero marketing from us.

F. Who we share it with

Shared only with partners who help run the casino.

Payment partners, to process your deposits and withdrawals.
Verification partners, who check identity, age and location and help us assess the risk of fraud.
Service partners such as hosting, email delivery, game studios and live-dealer studios.
Authorities, where Canadian law requires it.
Professional advisers such as auditors and lawyers, under duties of confidentiality.

Your data is never for sale. Partners handle it only for the jobs we give them.

G. Transfers outside Canada

If data travels, protection travels with it.

Certain partners store or process data beyond Canada. Where that happens, our contracts bind them to protections near the standard we hold ourselves to. Local law in those countries may let courts and authorities access the data.

H. Changes

New version, new date.

Any revision to this page is posted here, along with the date from which it applies. If a revision alters how we use your data, we will also tell you by email.

I. Cookies

Cookies have their own page.

For a list of the cookies on our site and instructions for disabling the optional ones, see About Cookies.

J. Legal grounds

Every use has a reason the law accepts.

Your consent, for example for promotional emails and optional cookies.
Our contract with you, needed to operate and maintain your account and to pay your winnings.
Legal duties, for example Canadian requirements covering age, identity checks and anti-money laundering.
Legitimate business needs, for example keeping the site secure and preventing fraud, weighed against your privacy.

K. Age

Adults only. 19 and over.

Nobody under 19 can use our site. No exceptions. If account data points to a person under 19, the account gets closed and we delete as much of that data as the law permits. Full details sit in our Underage Gambling Policy.

L. How long we keep it

As long as needed, then gone.

An active account means we keep your data. After closure, records remain only for the period Canadian gaming, tax and anti-money laundering rules demand, after which we delete or anonymise them. We hold on to self-exclusion records so each exclusion can be enforced.

M. Contact

One address for privacy questions.

Email [email protected] and put Privacy in the subject line. We reply by email.